Mid-State Communications was appointed a Motorola
Service Station (MSS) in 1957.
Mid-State Communications has achieved the highest level of
certification by Motorola and has been appointed a Motorola Service Elite
Motorola Motorola Service Elite Specialist is the highest level of service
relationship. It represents the greatest level of Motorola/Servicer
agreement and interdependence. Motorola Servicers who attain this level have
demonstrated consistent capabilities in performance, personnel and
commitment to Motorola products and services.
Although others can service and maintain Motorola equipment and
systems, a Motorola Premier Service Partner has many advantages.
Close working relationship with Motorola
Motorola Factory training
Access to Motorola
Access to Motorola
Access to Motorola
We can provide authorized
warranty service on all Motorola communications products even if
purchased from others.
We can maintain systems under a Motorola maintenance contract.
Motorola Service Elite Specialist
Below are a few of the requirements to obtain the Motorola Service
Elite Specialist designation by Motorola.
ETA Certified Technicians: Motorola requires 75%
of all our technicians have ETA certification. We have 100% of our
technicians ETA certified.
Certified Service Center Certification. This is
a independent organization with its own set of requirements for
Unequaled Customer Service Response for Mission
Provide to Motorola proof of calibration of all
test equipment on a ongoing basis.
A high level of technician training
certification on Motorola Systems
Certified Service Center
Each approved CSC exhibits specific
business practices designed to help promote a continuous strong emphasis on
quality service and customer satisfaction.
An approved CSC has
undergone an extensive review of their management and customer service
policies, dress code, adherence to federal and local regulations, insurance
coverage and technician qualifications to assure that you the customer
experience the best quality of service on your product that is available
What are the benefits from doing business
with a Certified Service Center?
Customer Satisfaction is Our Top Priority
Nationally Certified Technicians
Nationally Certified Customer Service Personnel
Nationally Certified Service Manager
Verification of Good Business Practices
Written Warranty and Customer Service Policies
Industry Approved Equipment
Code of Conduct
Technician Association Certification
From the ETA web site:
"Founded in 1978, the
Electronics Technicians Association,
International is a not-for-profit,
professional association promoting excellence in electronics technologies
through certifications. The association’s initiatives are to provide a
prominent certification program of competency criteria and testing
benchmarks that steers international electronics standards and provides
renowned professional electronics credentials."
"An ETA certification signifies that the holder has
demonstrated professional proficiency and has the technical knowledge and
skill to meet international electronics industry standards."
100% of Mid-State Communications technicians are ETA
certified. We have technicians at the Master, Senior, Journeyman and
Not only are our technicians certified with
ETA core competencies but they are also certified on specific Motorola areas
of specialization that carry their own ETA certification. For example we
have technicians that are ETA certified on Motorola 7.x P25 digital
communications systems and certified on Motorola R56 Grounding Standards.
This is in addition to the regular Motorola factory
training, regional Motorola training and Motorola online training that our
technicians participate in as a Premier Service Partner.
What does all this certification do for you
as a customer?
The IP based digital communications systems being
installed today are "not your grandpa's" type of radio system. The days of
tapping a tube with the handle of screw driver while listening to the radio
and looking at a test set meter are over.
These new systems require a technician with a much more extensive
background in not only the old basics of Analog Communications systems, RF
theory, Antenna systems, Receiver theory, Transmitter theory, Power Supply
theory, Tone Signaling and so on but also in TDMA and FDMA Digital
Communications systems, Internet Protocol (IP) based communications systems,
Routers and File Servers, T-1 circuits, Digital Microwave and so on.
The test equipment required to service these new
digital communications systems has also evolved requiring an additional
level of understanding on the part of the technician.
So basically instead of needing a "Radio
Tech" to service and maintain the modern communications system, you need a
Communication Network Systems Technician.
The certification process by Motorola, CSC and ETA
provides a nationally standardized qualification process that proves to a
customer that not only are the servicer's technicians competent to service
these new systems but also that the service company itself is organized,
structured and capable of the challenge.
Mid-State Communications is proud of its Motorola
Service Elite Specialist appointment and thanks our technicians, and
other service personnel, for the
dedication, commitment and rigorous effort that they have put forth to become
certified so that we can better serve our customers.
Mid-State Communications uses only Motorola Original
Parts. This insures your radio equipment will be serviced using factory
designed parts with the original factory designed quality.
on to Motorola Products